Key points
- Free Explorer plan — nothing to refund
- Full refund in a short window if AI-credit use is low
- You get money back for the credits you have not used
- Creator template purchases are final — but tell us within 30 days if one is broken or not as described
This is the short version. The full document below is what counts.
We want NoCodePro.AI to feel fair. This Refund Policy explains when a payment can be refunded. It applies alongside our Terms of Service.
1. Free Explorer plan
The Explorer plan is free forever, so there is nothing to refund. You can build real projects and explore the platform before deciding to upgrade.
2. Paid subscriptions
If you change your mind after subscribing to a paid plan, you can request a full refund of your most recent payment, provided both of these are true:
- You request it within 7 days of that payment, and
- You have used less than 10% of that billing period’s AI credits.
The 10% usage cap is there to protect everyone: AI generation has a real cost, and the cap prevents abuse where someone runs up heavy AI usage and then asks for their money back. Once you pass the 7-day window, or once you have used 10% or more of that period’s AI credits, that payment is non-refundable. We may also decline a refund where we detect fraud or abuse.
3. One-time AI credit packs
One-time AI credit packs can be refunded for the portion you haven’t used, within 14 days of purchase. Request it from your Billing page; our team reviews it and refunds pro-rata for the unused credits (you only pay for what you’ve consumed), reversing those credits from your balance. A fully consumed pack isn’t refundable — spending credits runs AI work that is paid for at the moment you use it. If a generation fails, its credits are returned to you automatically, so you are never charged for our errors. To keep this fair for everyone we process up to 2 credit refunds per account per year.
4. Cancelling your plan
You can cancel anytime from your billing settings. Cancelling stops future charges — you keep full access until the end of your current billing period, then move back to the free Explorer plan. Nothing you have built disappears; your projects always stay yours. Cancelling on its own does not trigger a refund of the current period unless you also qualify under section 2 above.
5. How to request a refund
Open Billing in your account and start the cancel flow — if your payment is still eligible, you’ll see a “Request refund” option there. You can also email support@nocodepro.ai. Eligible refunds are reviewed and processed by our team back to your original payment method.
6. Creator template purchases
Creator templates are made by independent creators and sold to you by NoCodePro.AI. Purchases are final — every template is checked before it is listed, so they are not eligible for a general money-back refund. If a template you bought is materially broken or not as described, report it within 30 days of purchase from My library. You keep the template while we look at your report. NoCodePro.AI (not the creator) decides each report, and refunds you — including any tax you paid — where the template genuinely fails or the listing is fraudulent. This does not limit your statutory rights (section 7).
7. Your statutory rights
Nothing in this policy limits any rights you have under the consumer-protection laws of your country (for example, statutory cooling-off rights in the EU/UK). Where local law gives you a stronger right, that right applies.
8. Contact
Questions about a refund? Email support@nocodepro.ai and we’ll help.