What happens to your message
No auto-responder that closes itself, and no ticket number you never hear from again.
It reaches a person
Your message is written straight into our support queue, where someone on the team reads it. If you pick Sales and give us a company name, it goes to the team that handles those instead.
We reply by email
The reply comes back to the address you gave us. There is no separate inbox to remember or portal to check.
How fast depends on your plan
Every plan gets a real first-reply target, and paid plans are answered sooner. Business hours are Monday to Friday, 9am to 6pm UK time.
Support on your plan
These are the targets we aim for on an urgent issue, counted in business hours. That means working time, not clock time — and not a promise we quietly break overnight.
Business hours are Monday to Friday, 9am to 6pm UK time. A message sent on Friday evening starts its clock on Monday morning. Compare the plans →
You may not need us at all
Help centre
Guides, tutorials and the FAQ — the fastest answer to a question someone has asked before.
Open the Help CentreDocumentation
How the product works, start to finish: building, adding features, and publishing your app.
Read the docsSystem status
Before you report something broken, check here — if we already know, it is on this page.
Check statusEnterprise
One company login, roles, a full record of who changed what, and our fastest support response. Sales enquiries welcome.
See EnterpriseAlready have an account?
Raise it from inside the app instead. Your plan and your projects come attached, so we can start on the problem rather than on the questions about it — and you can follow the conversation through to the reply.